Returns & Refunds
Returns & Refunds
Last updated: October 2026
We want you to be happy with your order. If something isn't right, here is how returns and refunds work.
Return window
You can return most items within 30 days of delivery. Items must be unused, in their original condition and packaging.
How to start a return
- Contact us through our Contact page with your order number and the reason for the return.
- We will reply with return instructions. Please do not send anything back before you hear from us, because returns sent without approval may not be accepted.
- Ship the item back as instructed and keep your tracking number.
Return shipping
You are responsible for the cost of return shipping unless the item arrived damaged, defective or incorrect (see below).
Refunds
Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take extra time to post the refund.
Damaged, defective or incorrect items
If your item arrives damaged, defective or not what you ordered, contact us within 7 days of delivery. Please include your order number and clear photos. We will replace the item or refund you, and we will cover the return shipping if a return is needed.
Items we cannot accept back
- Items that have been used, washed, altered or damaged after delivery
- Opened disposable or consumable items, such as cleaning rags
- Items returned without prior approval
Cancellations and changes
We can cancel an order or change the shipping address only before it ships. Contact us as soon as possible with your order number.
Late or missing orders
See our Shipping & Delivery page for delivery estimates. If your order is far past its estimate, contact us and we will look into it.
Questions
Contact us through our Contact page and we will help.